What is UNFYD.TRACK?
Dispatch boards and route apps stitched together with spreadsheets tell you where a job is, not whether a commitment is at risk. UNFYD.TRACK schedules on skill, routes with machine learning and alerts on risk, so the gap between a customer told "three working days" and an engineer informed at noon on day two is visible before the window is missed.
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The field is your last mile; the customer never cares which lane the engineer was routed through.
Scheduling, dispatch, geo-tagging, parts in inventory, customer notifications that actually land on time. UNFYD.TRACK orchestrates every visit on every shift, with skill-matched scheduling and ML routing that learn the real shape of the field.
Plan the day. Hold the SLA. Earn the next call.
Not every revenue leak happens online. The ground reality shouldn’t require a conference call. For digital leaders who rely on people beyond office walls, gain 360° visibility and optimised recommendations in a single pane, with
Field operations across the lifecycle, in one operating layer.
Field service is the only customer-facing process that needs to be defended truck-by-truck. UNFYD.TRACK builds the day around skill, distance, parts, and SLA risk, then signs the proof when the engineer hits the door.
Our Experience Architects (another fancy word for UNFYD® ’s marketing team) would appreciate if you fill out the mandatory fields, please.
Our AI won’t bite, promise.
UNFYD.TRACK is field service and activity tracking designed to surface signal rather than noise, so the commitments made to customers are the thing being managed. It is part of UNFYD.COMPASS, the enterprise customer experience platform built by SmartConnect Technologies, and shares one data fabric with the other modules.
Dispatch boards and route apps stitched together with spreadsheets show status. UNFYD.TRACK schedules on skill, routes using machine learning and raises alerts when a promise is at risk, before the window closes.
A customer is told three working days; the engineer finds out at noon on day two. The journey, not just the customer record, has to be digitised for that gap to be visible in time to act.
Any operation running field visits, truck rolls or appointment windows where missing the window costs more than the visit itself.
Email transform@unfyd.com or call +91 22 62285000, or request a demo from the Connect page. The most useful starting point is the specific workflow or disconnect you are trying to fix.
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