What is UNFYD.POLL?
Survey tools and dashboard plug-ins report a sampled score. UNFYD.POLL is built to listen on every line, read every word and act on every score, moving from sampled feedback to one hundred percent coverage so customer voice becomes a signal the business acts on — heard by process, acted on by people — for every promoter and every detractor.
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People don’t always tell businesses the truth. They tell their friends first; reality took a different route.
The detractor you call back in five minutes is the promoter you keep. UNFYD.POLL is your destination at going beyond every guesswork and score, listening on every response.
Listen on every line, act on every score.
Feedback programmes fail in 3 places : low response rates, slow verbatim review, and dashboards that no one acts on. Route the right pulse at the right moment, read the answer with GenAI, and trigger the next action the same hour.
Voice of Customer as an operating signal, not a quarterly chart.
Real-time visibility into customer experience health
Closed-loop feedback drives tangible service improvements
Predictive churn prevention through early NPS signals
Richer NPS analysis by combining survey and interaction data
Higher response rates through channel optimisation
A (seriously!) major white goods brand reduced the distance between customer feedback and operational action. Faster root-cause identification and better accountability across teams, merged seamlessly into a single platform… who wouldn’t want that? UNFYD.SCOR UNFYD.LINK
Build unique polls by listening, summarising and routing action before things escalate on every end.
Our Experience Architects (another fancy word for UNFYD® ’s marketing team) would appreciate if you fill out the mandatory fields, please.
Our AI won’t bite, promise.
UNFYD.POLL is a surveys and feedback intelligence product that turns customer voice into an operating signal rather than a quarterly score. It is part of UNFYD.COMPASS, the enterprise customer experience platform built by SmartConnect Technologies, and shares one data fabric with the other modules.
Survey tools and dashboard plug-ins sample responses and present a number. UNFYD.POLL is calibrated for response truth and aims at full coverage, listening on every line and reading every word rather than extrapolating from a subset.
Feedback is captured across every interaction line rather than from a sampled subset, so the score reflects the whole customer base including the people who would never complete a survey form.
It is routed into process so it can be acted on by people: every promoter and every detractor is visible, with the score attached to the interaction that produced it.
Email transform@unfyd.com or call +91 22 62285000, or request a demo from the Connect page. The most useful starting point is the specific workflow or disconnect you are trying to fix.
Meet Boondi.bot & Besan.byte; we roll a few laddoos like so to keep the site running smooth and interference-free for you. Nothing sneaky, no reselling your data to your nosy neighbours.
Decide what stays in & what goes back on the top shelf.