Every business is becoming a real-time business. So, why must your operational system still behave like they have time? Because if your systems were truly connected, your customers wouldn't have to repeat themselves like podcast sponsors. And, their journeys wouldn't have side quests powered by "Just looping Agent Mr. Manual In."
What is UNFYD.COMPASS?
It is built by SmartConnect Technologies for organisations that want to behave like one company in front of one customer. Alongside the four core modules sit the Matrix products (communication, engagement, knowledge, documents, integration and more) and the Deep-Domain operating systems, which configure the same platform for banking, insurance, wealth, telecom, healthcare, retail and pharmaceuticals. The platform spans customer engagement, contact centre, intelligent automation, AI and governance.
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Most AI-powered CX programs confuse activity with alignment. New channels, modern AI tools, more dashboards, faster bots. None of them, however, answer the thing customers actually notice, which is that the company in front of them doesn't appear to know itself.
UNFYD® is four modules sitting on one platform : Marketing, Sales, Service, Cognition. A platform that holds together everything and everyone.
Built on a shared data fabric.
Configured by the discipline your industry actually rewards.
Customer-facing enterprises have become strangely dependent on invisible heroism. The employee who remembers everything. The manager who manually follows up. The agent who fixes broken workflows quietly before customers notice. Most businesses call this operational maturity. It usually means the systems never truly connected.
Almost none of the leaders told us proudly : “We need more
technology.”
Instead, they sighed,
“We don’t know why simple things still feel this
difficult internally.”
That’s when we realised the most widespread friction point affecting even the sophisticated lines of business : Their operational architecture is a collection of temporary fixes that became permanent. And, their ‘Intelligent’ AI Scientists and Superheroes continue to showcase the same visually pretty dashboards, claiming Everything’s Alright!
UNFYD® lives in and leans per vertical. Your version will look different. That’s the point.
We’ll show you the shortest route through it. Bring the messy version of the problem. That’s the useful one.
We promise to only bring you what’s worth your attention.. curated, thoughtful, and always respectful of your inbox.
Your digital preferences are acknowledged and managed through
UNFYD.KONSENT so you’re always in control.
Update or withdraw anytime, our AI won’t bite.
What UNFYD.COMPASS is, who it is for, and how to start — without the brochure detour.
Or write to transform@unfyd.com
UNFYD.COMPASS is an enterprise customer experience platform built by SmartConnect Technologies Pvt. Ltd. It is four modules — Marketing, Sales, Service and Cognition — sitting on one platform with a shared data fabric, so marketing, sales, service and automation work from the same view of the customer rather than four disconnected ones.
UNFYD.MX for marketing automation, UNFYD.SX for sales automation, UNFYD.CX for service automation, and UNFYD.CIA for intelligent cognitive automation. They share one data fabric, so a decision made in one module is visible to the others.
The Matrix is the wider product set: UNFYD.PITCH for pitches and proposals, UNFYD.PIVOT for enterprise memory and coordination, UNFYD.SEEK for enterprise search, UNFYD.LINK for integration and case management, UNFYD.DOC for documents, UNFYD.CDP for customer decisioning, UNFYD.KONSENT for consent, UNFYD.BUDDY for institutional intelligence, and others covering surveys, forums, collaboration, document processing and workforce intelligence.
Deep-Domain operating systems configure the platform per industry: UNFYD.MERIDIAN for banking, UNFYD.BANCA for bancassurance, UNFYD.INSUR for insurance, UNFYD.WEALTH for wealth and asset management, UNFYD.TELCO for telecom, UNFYD.AYUSH for hospitals and healthcare, UNFYD.RETAIL for fashion commerce, UNFYD.DURA for durables and hi-tech, and UNFYD.KOLLECT for collections.
SmartConnect Technologies Pvt. Ltd., a digital product and experience studio based at Lodha Supremus II, Wagle Estate, Thane, Maharashtra, India. The company builds software for enterprises that want to behave like one company in front of one customer.
Email transform@unfyd.com or call +91 22 62285000. You can also use the Connect page to request a demo. Bring the specific disconnect you are dealing with — that is the most useful starting point.
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